Shipping policy

Shipping

Online orders are packaged within 2–3 business days after purchase and are usually sent via USPS Ground Advantage and Priority Mail. If a shipping carrier is not specified at checkout, we may use similar services such as UPS Ground or USPS First-Class Mail that could take an additional 3-5 days to arrive at your address depending on location.

International Shipping
Due to current tariff and export policies, PenCat has paused international shipping. We currently only accept orders for United States-based customers; we apologize for this inconvenience.

Out of Stock Items
In the event that an item you purchased goes out of stock, we will attempt to contact you to see if you wish to exchange with a different item or receive a refund. If we are unable to reach you within 72 hours, we will refund the unavailable item and ship the remainder of your order to you.

Returns and Exchanges
We accept returns and exchanges for unused or defective items for up to 30 days with proof of purchase. Returns and exchanges on calendars, dated planners, and engaged pens are not accepted. Customers are responsible for return shipping costs. For more details, please see our Refund Policy.